Security Center

Lost or Stolen

Members can feel confident that Advancial employees will never initiate correspondence asking for a Social Security number, PIN number, credit card number or check/ATM card number. Also, every page on Advancial’s website is secure and should have the lock symbol at the bottom of the browser window. If a member visits a site that appears to be Advancial’s and doesn’t include the lock symbol, he or she should contact Advancial immediately.
 
Lost or Stolen
  Outside Business Hours
Checkbook Call Advancial immediately at 800.322.2709 or +1.214.880.0141 for calls dialed outside the U.S. Log on to online banking to complete the automated stop payment form on any possible fraudulent checks.*
Debit/ATM Card Please contact 800.322.2709 or +1.214.880.0141 for calls dialed outside the U.S.
Credit Card Please contact 800.322.2709 or +1.214.880.0141 for calls dialed outside the U.S.
*Checks written after your checkbook has been reported lost or stolen may still clear. A stop payment must be placed on all suspected fraudulent checks.
 
Contact our Fraud Department if you have become a victim of Identity Theft:
Toll-Free 800.838.3512
Dallas Area 972.201.1820
Fax 214.880.9504
Email fraudalert@advancial.org

Learn more about steps you can take if you have become a victim of identity theft.